Due to Covid-19 precautions, all passengers are required to wear a cloth face coverings while on board our shuttle buses and ferries and at any ticket office. The Steamship Authority Wednesday continued an inch-by-inch process of manually piecing operations back together following the ransomware attack last week that shut down its website and IT systems. Additionally, no person may smoke on any terminal ramps or in the vicinity of any passenger waiting queues, or in or upon any building, or in any other place on the terminal where smoking is specifically prohibited by the Authority. 02543, (508) 548-3788 Starting at 7:30 AM on . How soon should I arrive at the terminal traveling without a car? Please contact the Group Sales office at email@example.com to request an application. All individuals in the group must travel together on the same dates, from the same point of origin to the same destination and back. Who is eligible for the Preferred Space Program? Is parking available at your Woods Hole terminal or Hyannis terminal? Passenger vehicles originating from Marthas Vineyard or Nantucket on a round-trip basis and returning within 1-31 days are eligible for excursion fares which include up to two (2) adults and two (2) children. We attempt to accommodate the special reservations needs of customers with disabilities or those who are traveling with someone with a disability. Customers in either the Excursion or Preferred programs who need to change either their name, address or vehicle information should do the following: Contact the Reservation Office at (508) 477-8600 from 7:30 a.m. to 4 p.m. daily, or by fax at (508) 477-8717, or by email at firstname.lastname@example.org. for viewing or downloading. One caution: do not underestimate the length or height of your rental vehicle, as that could result in the forfeiture of your reservation. While the passenger areas of the following vessels are not entirely accessible by elevator, those that are accessible enable our passengers with disabilities to be provided with all amenities: the M/V Iyanough, the M/V Governor and the M/V Sankaty. Printout of appointment from medical office, Written letter from medical professional on office letter head with signature of a healthcare professional. No additional passengers are included in the excursion fare. The fare does not include transportation for the vehicle's driver or any other passengers. Can I make a passenger reservation to travel on a particular trip of the high-speed passenger-only ferry? Due to COVID-19, we have extending the time period in which customers can use a passenger ticket or vehicle reservation. All smoking materials (including but not limited to matches, cigars, cigarettes, e-cigarettes and pipes) must be extinguished prior to boarding. Retweet. Click here to watch a video on how to change your vehicle reservation online. For example, you may always change your license plate numbers, add or subtract passengers, and change your reservation to another trip on the same day without any additional charges or penalties. Refund: Cancellation notice must be received by the Authority at least 14 days in advance of the schedule departure (or at least 24 hours in advance of the scheduled departure for a 20ft or greater commercial vehicle reservation). Vehicle reservations also must be made for a specific vehicle. No standby vehicles already selected for boarding will be bumped from a trip to allow the boarding of any late-arriving vehicle with a reservation. A bike shuttle bus is available every day throughout the summer season. Due to COVID-19, we have extended the time period in which customers can use a passenger ticket or vehicle reservation. when you travel with the Steamship Authority. %PDF-1.5 % This is a quick reference guide to the Steamship's programs, designed for Martha's Vineyard residents. Customers making reservations online may print copies of their confirmations on their own printers. Do I pay a normal commercial fare? 02601, (508) 771-4000 Mechanical problems forced the Steamship Authority to cancel about 550 ferry trips between Martha's Vineyard and Falmouth in the first four months of this year, an unprecedented total about 15 times the yearly average and one that has officials scrambling as the summer travel season approaches. Passengers traveling without vehicles may be required to place some or all of their baggage on luggage carts for the safety and convenience of other passengers. To be eligible for the auto excursion fare an island resident must have his/her name contained on the towns street list, and provide both a valid MA drivers license and vehicle registration with an island address. https://www.steamshipauthority.com/about/news. If the reservation was paid for with a ticket from a 10-ride ticket book, we will return a ticket to your ticket book for future use in lieu of a refund. I also agree to abide by the policies relating to the resident excursion/preferred space and the Headstart programs. The rate is based on the number of calendar days-or portion thereof-that your vehicle is parked or stored there. Only baggage accompanied by a ticketed passenger is permitted on the luggage carts. Room rates do not include 5.7% state and 6.0% local occupancy tax. Yes. Provide the latest Kuribayashi Steamship (9171) market data, including prices, cycle charts, basic information and real-time news information, financial analysis, company introduction, dividends and dividend information, you can also use Moomoo to open an account to trade Kuribayashi Steamship stockswe will provide investors with reference decision data. Oak Bluffs, MA SSA Still Hobbled After Ransomware Attack. Are there any restrictions on their use? In fact, we encourage customers to make such reservations, especially during the summer and other popular times of year, as the high-speed passenger-only ferry between Hyannis and Nantucket often reaches its capacity during those times. We do not accept passenger reservations for those traveling on any of our passenger/vehicle ferries, as these generally have sufficient capacity for all passengers who arrive to sail on a particular trip. Visithttps://app.steamshipauthority.com/using your mobile phone. What if I arrive later than 30 minutes before sailing but before the ferry leaves? Reservations not changed with one hour's notice can be used to travel standby that day only. If any of these allocated spaces are not reserved within the specified time periods, they are transferred back to the pool of spaces available for reservations by the general public. 3/4 2 replies 6 retweets 6 likes 2 6 6 Steamship Authority @SteamshipMA 2 Jun 2021 Monday, June 7, 2021 - 6:01pm. Hyannis, MA What happens if I miss the trip for which I have a reservation? The Steamship Authority Reservations & Information (508) 477-8600 (508) 540-1394 TTY; Daily: 7:30 am - 4:00 pm; General Offices. In compliance with the Maritime Transportation Security Act of 2002, we have developed and implemented certain policies to assure the security of our terminals and vessels, as well as the safe sailing for our passengers and crews. "It's insane. Massachusetts law also prohibits passengers from consuming alcoholic beverages aboard any Steamship Authority vessel other than those sold by our licensed concessionaire. These PDF forms may be viewed with Adobe Acrobat Reader . Otherwise, you must depart with your vehicle from the terminal instead of waiting there for the next available trip. The spaces are made available on a first-come, first-served basis at the discretion of the Nantucket Terminal Manager and/or the Terminal Agent on duty. . The Steamship Authority reported that a "team of IT professionals" has been working to assess the impact of the cyber attack. 2023 The Steamship Authority Home; Schedules; Reservations; Visitors; Residents; Passengers who refuse to submit to such screening, searches and inspection will not be allowed to board any vessel. Due to COVID-19 precautions, we are limiting capacity on our buses and ferries and passengers are required to wear a cloth face covering, per the order of Governer Baker. A communication from the Springfield Parking Authority (see Section 15 of Chapter 674 of the Acts of 1981) submitting its audit report for the fiscal. 60 0 obj <> endobj Our Preferred Space Reservation program allocates a limited number of vehicle spaces to assist island residents traveling back and forth to the mainland for medical and personal needs. The Steamship Authority was hit with a debilitating ransomware attack early Wednesday morning that reverberated across operations for the lifeline to the Islands, crashing the website, halting vehicle reservations and crippling internal communication systems. That way, you'll have time to park in one of our off-site parking lots. Vineyard Haven, MA Secure, on-site and off-site parking is available at both terminals in . The Steamship Authority held a public contest to name two new ferries. At our discretion, the customer's vehicle may instead travel on a standby basis the following day. Due to COVID-19 precautions, we are limiting capacity on our buses and ferries and passengers are required to wear a cloth face covering, per the order of Governer Baker. Generally, motorcycles, bicycles and mopeds do not require reservations, and tickets for their transportation can be purchased on the day of sailing at any ferry terminal. You may either call or go in person to the terminal to place your name on the list. Here you will find applications and program information available for viewing or downloading. Are there any special precautions I should take while riding on the ferry? . Standby travel is available on the Nantucket route every day of the year. Change and cancelation fees are waived for Tuesday travel. Travel tips for visitors traveling to Martha's Vineyard or Nantucket. Although we consider campers to be commercial vehicles, we have established special commercial vehicle fares for certain vehicles such as campers. Customers may make passenger reservations for our high-speed passenger-only ferry at any time of the year to the extent that we have made such reservations available. However, as with any vessel, you should always conduct yourself with care while on-board and pay particular attention to any children traveling with you. If you utilize our towing/pushing service, you will be required to immediately remove your vehicle from the terminal upon reaching your destination, or you will be subject to parking and additional charges. How many Headstart reservations can I make? Nantucket, MA You will then pay the appropriate parking charges for that time period in advance. In these situations, we will also create a special standby line for customers holding reservations on cancelled trips. What do I do? Steamship Authority's ticketing still delayed following ransomware attack. Here you will find applications and program information available Once you arrive at the departure terminal, our employees can verify that you are the person for whom the reservation has been made. If you have a vehicle reservation, you must be at the departure terminal and ready for boarding at least 30 minutes prior to your scheduled departure, with your reservation confirmation and proper identification readily available. Responses to Public Comments Received Regarding the Preliminary Report on the Feasibility of Providing Freight Service between New Bedford and Martha's Vineyard, 4. Although most of these security measures should not in any way inconvenience you, some will require your cooperation. Nor may alcoholic beverages be served on trips of more than two hours to any passenger within one-half hour before the vessel docks. Steamship Authority's Full 2023 High-Speed Ferry Schedule Steamship Authority High-Speed Ferry Rates: Adult $81 round-trip, $42.50 one-way; Child (5-12) $41 round-trip, $21.75 one-way; Child (under 5) free; Bicycle $14 round-trip, $7 one-way. To make that experience as stress-free as possible, we offer free shuttle service to and from our terminal. Seasonal Terminal, 69 South Street To provide island residents more assistance in traveling back and forth to the mainland for their medical and other daily living needs during the summer season when vehicle reservations are more difficult to obtain, the Headstart Reservation Program provides island residents a short opportunity to make a limited number of reservations for travel during the summer season before most of our remaining spaces are made available for reservations by the general public. A person traveling under the Preferred Space Program must use the same vehicle on each segment of a round-trip, unless we specifically approve the customer's use of a different vehicle on the trip's return segment. Travel between Martha's Vineyard and Woods Hole: A portion of the available Preferred Spaces are sold beginning at 7:30 am seven days prior to the island departure date, and the remaining portion of the available Preferred Spaces are sold beginning at 7:30 am on the day prior to the island departure date. Does the Authority have a wait list for reservations? May I travel on the Steamship Authority's ferries with any gasoline, propane or other flammable product? Fares for the transportation of motorcycles, bicycles, mopeds, golf carts, surfboards (including wind surfboards), kayaks and other large items are established at our discretion. The permit is only allowed to be transferred from one vehicle to another in certain circumstances, such as when a permitted vehicle is wrecked and/or the customer purchases a new vehicle. You will receive a standby slip with your standby number and date. From here you can change your personalized password. While there is no dockside parking available at our Woods Hole terminal,there are several off-site lots in Falmouth. Fees may apply. In the event that you do not remove your vehicle within the time period for which the parking charges have been paid, you will be required to pay all additional parking charges due before you can remove your vehicle from the lot. (If you dont remember your security code, you can request for it to be emailed to you.) No. Print. @NWSBoston is predicting high winds as part of Tuesday's storm that will result in cancelations on both the Vineyard and Nantucket routes. Your reservation will be a ssigned a standyby number. Book online at www.steamshipauthority.com using your computer or any mobile device. 1. Like. What happens if I simply do not use my reservation? I am traveling in a rental car. We also allow the preferential boarding of vehicles of individuals traveling on a standby basis and who must travel with the vehicles due to their disabilities, in accordance with the guidelines set forth in the Customer Handbook. UPDATED Wednesday, June 9, 2021 - 11:30am. The 10-ride high-speed ferry ticket books are transferable among passengers, multiple tickets from the same ticket book may be used for travel for different passengers on the same trip and are valid forever on the Nantucket route. Does the Steamship Authority have any special group fares for student and youth groups? 02557, (508) 693-0125 Note: in response to COVID-19, Vineyard route automobile ticket books are now good for two years from the date the ticket is sold. If made within 21 days of arrival a rain-check for full amount, less a 10% service charge, will be issued if the room can be re-rented for entire period. If you are unable to make a reservation for your desired date or time, you may request that your reservation be moved to other dates and/or times if they become available. Preview. In other words, they must make their return trip to the Island no later than 30 calendar days after the date of the vehicles initial trip from the Island under the tickets first segment. Fare increases are based upon the vehicles length over 17 feet. Please consult the Customer Handbook for eligibility requirements. "The Authority. The tickets or reservations are now good for two years from the date of purchase instead of one to allow for greater flexibility when rescheduling plans. Yes. Two ferry lines - Hy-Line Cruises and the Steamship Authority - provide convenient, year-round service from Hyannis to Nantucket. Although the Steamship Authoritys larger ferries will generally have sufficient capacity for all passengers who wish to travel on a particular trip, if the Steamship Authority determines that the vessels carrying capacity will be reached before sailing time, passengers traveling in vehicles with reservations have boarding priority over both passengers traveling in standby vehicles and walk-on passengers. Are the Steamship Authority's ferries accessible for passengers with disabilities? The Steamship Authority, the largest ferry line connecting Cape Cod with Martha's Vineyard and Nantucket, says that they have been hit with a ransomware attack. hbbd``b`$X-`]$X@D([bM_@ @y.Hzb0o8XD=F@#C_ U 0. The Steamship Authority has the largest, safest and most seaworthy vessels manned by U.S. Coast Guard-certified crews. The Steamship Authority, which runs ferry service to Martha's Vineyard and Nantucket, said Wednesday that it had been hit with a ransomware cyberattack that continued to affect its payment . You also have the ability to restrict when you receive Travel Alerts to specific days, dates and times. However, they will be transported only on a space-available basis. If your last name has changed, you can make the change to your profile. At least one of those need to be matched in order to travel on a reservation, unless you are traveling on an Excursion or Preferred profile. you are agreeing to the Twitter Developer Agreement and Developer Policy. It will not affect the reservations booked prior to the change. In Season (Memorial Day - October 31) - $450 and up. We will continue to honor existing reservations at Authority terminals, and rescheduling and cancellation fees will be waived. Our computerized reservation system has a wait list capability. Seasonal Terminal, 69 South Street Retweeted. Both run high-speed passenger catamarans with a travel time of approximately one hour. Yes, to the extent that space is available. Steamship Authority communications director Sean Driscoll confirmed that was true more than 2,000 people tried to book their summer 2022 car ferry reservations just as online registration . Those who arrive later than 30 minutes before the scheduled departure may still be boarded at the Terminal Agents discretion. We may refuse to move a vehicle that cannot be loaded onto or unloaded from a ferry under its own power if, for example, the loading of the ferry may be unduly delayed, or if the appropriate equipment is not available to tow, push or transport the vehicle safely. What is the Authority's Preferred Space Reservation Program? Should you need to park there for a medical emergency, you should contact the Vineyard Haven Terminal Manager or the Terminal Agent on duty. The fare also includes transportation for up to two adults and two children who are passengers in the automobile. In the event a reservation is neither cancelled with at least 14 days advance notice (or with at least 24 hours advance notice for commercial vehicle over 20 feet), nor changed with at least one hour advance notice, nor used as reserved, no refund shall be issued for the reservation. Subject to change except on confirmed reservation. Generally, when winds get around or over 25 mph they will cancel the fast boats. Visit our mobile site SteamshipAuthority.com for current parking status. Please contact us as soon as you know about your appointment even if the appointment is weeks or months away. If you are unable to present a ticket for collection upon exiting the lot, we will have to charge you an amount equivalent to the aggregate of the charges that you would have incurred for parking in that lot for each calendar day your vehicle has been there, but no less than for a minimum of 7 calendar days. The SSA is anticipating an impact to its schedule due to a shortage of deck officers. I am traveling in a camper. In certain emergency situations, we also allow the preferential boarding of a customer's vehicle so that an individual can receive emergency medical care on the mainland which is not available on the island, in accordance with the Authority's Emergency Transportation Policy. 2018 Winter and Spring Operating Schedules Report, 1b. Standby vehicles that are not transported by the end of the day are required to leave our property when the terminal closes for the night, and they are not given any priority for boarding the following day. A stock photo of a ferry entering Nantucket Harbor. The Steamship Authority (SSA) announced Saturday on Facebook that a crew shortage forced cancellations to the freight ferry Sankaty, starting with the 11:05 am trip departing from Woods Hole.. Please read below the Crocker Inn rates, deposit and cancellation policies: RATES. For trips between Hyannis and Nantucket, customers have a choice of two types of 6-ride automobile ticket books. Reservations can be booked online, over the phone or in person at any of our terminals. Do I need to pay the fares for my passengers at the time I make my vehicle reservation? Can I park at the Vineyard Haven Terminal? Owners are required to clean up after their pets. Generally, each ticket is valid for passage only if used within one year from the date the ticket is sold. Mar 12 . Advance reservations are required for all vehicles and can be booked online, by telephone or in person. Steamship Authority: Purchase Tickets Choose your route Martha's Vineyard Nantucket Fare -1+ -0+ -0+ See reservation and credit card policies. In addition, passengers with vehicles traveling on a standby basis have boarding priority over walk-on passengers. Bicycles do not require reservations, and tickets for their transportation can be purchased on the day of sailing at the terminal. Meeting on the Vineyard Tuesday, Steamship Authority governors voted unanimously to approve a 2020 operating budget that raises vehicle and long-term parking rates beginning Jan. 4. Will I pay more if my vehicle is tall or if I have a container or a bicycle rack on top of my vehicle? How do I sign up to receive the SSA's eNews? Or simply click this link: https://www.steamshipauthority.com/about/news. On days that customers can travel on a standby basis, standby vehicles are generally boarded onto vessels after vehicles with reservations, as long as space is available, in the order of their arrival and check in at the departure terminal.