For DoIT Employees:Please note that the memo sent to DoIT employees on 3-16-20 with the subject of Reporting Instructions During COVID-19 Crisis remains in effect until further notice. Alternatively, you may e-mail the IDPH Helpdesk at dph.helpdesk@illinois.gov. In order to utilize this solution, you must have an email address that is individual to you only, no shareable email addresses are allowable. Grace B. Hou, Secretary. Only agency appointedATSRs are authorized to sign orders and expend agency funds for DoIT products and services. The ITSD team creates a work log entry including the provided information. Illinois Adoption Registry. Science, Technology, Engineering, Arts, and Mathematics (STEAM) - DoIT has a vested interest in the development of a digitally literate workforce that cultivates creativity and advances all areas of STEAM. If you have been contacted by DoIT to add Multi-Factor Authentication, please take action to protect your account. May 20, 2020Webex is your go to for all Remote Work meeting events. Subject: Escalation Request - REQ Ticket # Provide the Incident number. Send an email message to the DoIT Help Desk technicians at DoIT.HelpDesk@illinois.gov requesting that your password be reset. May 22, 2020When you log on from home, please log into your PC with the ID that you would use when you are logging on at the office. This servicewill be available Monday through Friday8AMto5PM, unless otherwise requested or scheduled. Remote connectivity options are described below in the preferred order of usage for the State of Illinois environment. Answer: If you are experiencing issues with the SAP system or have questions about how to perform certain tasks, please contact the IL ACTS Support Hotline (Toll Free: 1-855-994-9096), operational weekdays from 7:00AM-6:00PM, or submit a support request online through the Contact Information. If you are still experiencing issues after confirming internal connections are working, please contact the Service Desk via telephone to 217-524-3648 or 312-814-3648 or via email to Report Problems. If they are asking for information from you, be safe and exit the email or text. The scope of the CSC includes: The IT Service Desk is the initial point of contact for requesting new IT services or reporting technical problems with existing DoIT supported services. - Someone is available 24/7 to take your call and forward the issue to the appropriate staff/team as quickly as possible. Details for how to report and escalate issues to the DoIT team. March 27, 2020Please be aware of proper disconnection procedures when using Citrix Remote Access, so as not to shut down your in-office computer connection. and wireless services (i.e., cell telephones, smart devices, air cards, hot spots, etc.). Illinois Jobs; Illinois.gov home page; Employment Opportunities; Community Ambassadors; List of Local Health Departments; Questions about State of Illinois Digital IDs? The email should contain supporting documentation for escalation. The Customer Service Center serves as an enterprise Service Desk and provides assistance and information necessary to order new products and services, report problems, request information, and/or seek general assistance. We also recommend clearing your cache/history periodically. Make sure you are getting up from your desk/table for breaks to move around during the work day. Make the choice to maintain your health today to better enjoy tomorrow. The Illinois Department of Innovation & Technology (DoIT) is committed to assisting State of Illinois employeesin transitioningtheir work responsibilities from the office to home settings (where approved by their agency) in order to continue essential services for the residents of Illinois. For guidance and tips regarding Webex meeting tools and more, visit the Reference Materialssection of Remote Work site. There are many FREE Apps and online/virtual options available at this time. Please follow the procedures here. June 5, 2020 Browser Tip: When selecting which browser to use with the State of Illinois remote connections, it is suggested that employees use Chrome and avoid Edge and Internet Explorer. Yoga is a great choice for most everyone and has the added benefits of reducing stress and anxiety, while increasing flexibility, muscle strength and body tone. As always, dont forget to mute your connection upon entry to the meeting! August 11, 2020Please remember when using Citrix Remote Access to use a browser and the RA.illinois.gov address, instead of the Citrix Workspace App. Link to DoIT Health and Wellness. The assigned DoIT Services fulfillment team / technician contacts the Customer and copies the CIO or Group CIO with an update and an estimated time of completion. Grace B. Hou, Secretary IDHS Office Locator. If you are using the Citrix Workspace App, you run the risk of not connecting. View the DoIT Products Catalog for a comprehensive list of hardware, software and telecom devices available to state agencies for purchase. It is recommended that a reboot or restart be done at least twice a week to help with connectivity and to remain current on all recommended system updates. Visit our Site . TTY Support Line: 866-277-5669 TheNetwork/Telecom SupportDeskserves Stateagencies, boards, commissions, universities, Offices of the Illinois House and Senate and Constitutional Officers. Interested agencies not included in the initial implementation can contact the Il ACTS Program Director, For more information visit the Remote Work Health and Wellness page. The Department of Information Technology (DoIT) was created with the legal authority to manage and coordinate all technology resources in the executive branch of government. -Staff will escalate to management as required. The needs of the residents of Illinois remain top priority in developing collaborative solutions to service delivery. Springfield: 217-524-DoIT (217-524-3648) - Staff will escalate to management as required. Note: Moving forward, well be sending Remote Reminders as needed when there is remote work news or information to share. If you do not find an answer to your question in this document, please contact the DoIT Help Desk at 1-217-524-3648 or 1-312-814-3648 (TTY number 866-277-5669) (during the hours of 7:30 a.m. and 5:00 p.m. CT, if possible) or contact your agency CIO for assistance. Integrated solution providing the following functionality: agement System (SAMS) for payment and receipts processing, GRC tool to assist agency management with elimination of segregation of duties audit findings, Central Time & Attendance System & eTime (CTAS), Grants Management (currently only Grantee Management), Interfaced with the Comptroller's Statewide Accounting Man, Master Data Maintenance and other Functional Support, SAP GUI Installation consolidated agencies, Adopt standardized business processes included in IL ACTS, Ensure legacy data integrity prior to transitioning. Users working from home should perform regular resets of work PCs. DoIT offers enterprise tools and applications along with a secure technology infrastructure supported by our network, hosting, telecom and security services teams. March 26, 2020If you previously had remote access, but are now unable to connect please try the following before contacting the help desk: It looks like your browser does not have JavaScript enabled. The Department of Innovation & Technology (DoIT) delivers statewide information technology and telecommunication services and innovation to state government agencies, boards and commissions as. IL ACTS Support Portal; you must be remotely connected to illinois.gov to access this link. Chicago: 312-814-DoIT (312-814-3648) May 13, 2020If you receive the following message when logging on from home: Resources are unavailable at this time, try again later, it is advised to wait a few minutes and try again. Someone from . This needs to be a remote reboot/restart and not a shut down. A Governance, Risk and Compliance module (GRC) is included which not only manages user access but also any risks associated with segregation of duty conflicts.. Tara.Kessler@illinois.gov. User ID Revoked. Something was working and now isn't? call in user 1) from joining the meeting. BEWARE of Scammers attempting to capitalize on pandemic fears via telephone, text and email. Springfield: 217-524-DoIT (217-524-3648) Chicago: 312-814-DoIT (312-814-3648) Technical Support Week Days (8A-5P, Monday-Friday) Contact the IDPH Helpdesk at 866-220-5247 or via email at DPH.Helpdesk@illinois.gov for Portal access and web-based application support. A user may have to repeat this a few times, clear cache/history or reboot the device (remember do not shut down or reboot the pc at the office that you are remoting into). Remain on Cyber Alert! Remember to get some exercise each day. ROCS Help Desk email address: DoIT.ROCS@illinois.gov You may want to temporarily disable your antivirus while you are downloading and updating your application. Find all your public health related information at one secure site. Manage External, SPS and RACF Accounts DoIT Identity Management (DIM) can be used to reset passwords and unlock your RACF account used to sign onto Mainframe systems. IDHS Help Line 1-800-843-6154 It looks like your browser does not have JavaScript enabled. Related Resources ATSR Guide Telecom System Specialists 800-323-4769. Maintain currency and effectiveness of service management processes, Maintain currency of staff support competencies, Provide the Service Desk ticketing system for use to capture, assign, track and resolve technical incidents and requests, Provide 24/7 system availability and staffing for the DoIT Service Desk service, Provide instruction and training on product use, Notifyagencies ofserver issues that may impact or interrupt performance, Monitor usage and maintain statistics and data for Service Level Agreement verification and other management purposes, ProvideTier 1 support to include performing initial incident diagnosisand troubleshooting steps to identify the cause and resolution of the incident, Provide escalation of complex incidents to Tier 2 support, Develop and implement agency governance to ensure staff compliance with DoIT incident reporting and request requirements. Illinois National Electronic Disease Surveillance System (I-NEDSS) 217-785-7165. . Please respond by saying, "This is . This will prevent unidentified telephone connections (i.e. This issue is most likely due to settings that can be fixed remotely, preventing this from becoming a reoccurring problem. July 30, 2020If while working from home and using Citrix Remote Access you are presented with a Citrix Workspace upgrade message, please install the upgrade. Please keep trying to connect via Citrix, as some users can get through. The Division of Information Technology (DoIT) recently launched an enhanced self-service portal at rhodeisland.service-now.com/sp. This is an established remote access option for approved users and instructions to log in remotely can be found in the resource documents. within the next 2 hours. Please turn on JavaScript and try again. ), data services (i.e., non-Illinois Century Network T1s, radio circuits, alarm circuits, LAN jacks, etc.) Common Questions Regarding Remote Connectivity(FAQs), Specific Application Questions/Directions, Restart of Work PC While Using Remote Access and Citrix, Citrix for PC Workspace Instructions - Remote Access, Citrix for MAC Workspace Instructions - Remote Access, Citrix for ChromeBook Workspace Instructions - Remote Access, Switching to the Lite Version of Citrix Receiver, Experience the Fastest Webex Meetings Join Video, Join a Webex Meeting from Your Computer or Mobile Device - Instructions, Webex - New Join Screens, Help Tips and Call Me, Cyber Best Practices for State of Illinois Telework, Video Conferencing Best Practices-for Webex and Zoom. To report an incident, click here Report Problems Form or contact the DoIT Service Desk at 217-524-3648 (Springfield) or 312-814-3648 (Chicago). If no response, the ITSD Manager escalates to the next level of DoIT Management. Get a Digital ID Reset Password Are you unable to recall your Digital ID user name or password? Instead, log in to your own personal accounts on the delivery services website or enter the web address of the service into your browser to check tracking numbers. 877-323-5299. Monday Friday8 a.m. 5 p.m. Learn more about DoITs mission and initiatives and investigate employment opportunities that will advance your career goals and help you to reach your potential. Happy Friday! These practices apply to text messages, as well. When connecting, make sure you are using the following URL: ra.illinois.gov; using your login ID ONLY and choosing the proper Domain from the Domain drop down. Appointments of ATSRs require asignature by your agency head, Liz McCombLiz.Mccomb@illinois.gov(O): 217-782-1490 (C): 217-685-9898, Beth PruittBeth.Pruitt@illinois.gov(O):217-558-7129(C):217-993-1441, Springfield: 217-524-DoIT (217-524-3648) If you previously had remote access, but are now unable to connect, please try the following before contacting the help desk: Restart Your Home Computer Clear the history in your browser or cache If possible, use Chrome rather than Microsoft Edge. At this time, we ask that agencies focus only on submitting incident tickets for working remote problems. If you registered for your State of Illinois Digital ID using an Illinois driver's license or ID card, choose Illinois residents.

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