Fancy even more exclusive offers and savings? On arrival in Coquelles: your drivers simply need to follow the instructions displayed on the screens on board Club Cars and on the Driver Info web app for either the green or orange itinerary, according to their customs status. The truck must wait until the declaration has been fully processed (IE29) before leaving the location. +44 (0) 3443 35 33 35 Opening times (All UK times) May bank holidays opening times For lost property Please complete our online form, and we will be in contact with you as soon as possible. France A vehicle registration is not mandatory, but will speed up the check-in process when you arrive. If there is a control, ASA CTS staff will inform the driver. The French Customs Office has published a handbook in which you can find out how formalities . CUSTOMS FORMALITIES MUST BE CARRIED OUT BEFORE THE VEHICLE ARRIVES AT THE PORT OF CALAIS To ensure an optimal flow, it is essential that the formalities have been carried out - both for import and export - on the French online customs declaration platform : pro.douane customs functions if you have received instructions to do so. Freightlink is a registered trademark. On arrival in Calais, depending on the type of cargo they are carrying, lorries will follow either the green route (onto A16 motorway) or the orange route to the Customs Centre (Center Douane SIVEP), where they shall pass further inspection. Please complete our online form, and we will be in contact with you as soon as possible. If drivers are required to follow the orange itinerary to the Centre Douane SIVEP, our Eurotunnel Border Service team will be available to assist your drivers, facilitate inspections and be the link between the authorities and customs agents (RDE). Eurotunnel Le Shuttle have these located within our Calais Terminal. You can also check if there are any delays at an inland border facility. If youre arriving into the Port of Dover, Eurotunnel or Holyhead, youll need to attend an inland border facility to have these checks carried out. To access your booking you need to log in with your email address and a password you specified when you created your account. You can unsubscribe at any time. Popular places to shop in Cannes include its most famous thoroughfare, La Croisette and the Rue dAntibes. Mr. Tim Amarab, Mrs. Maeva Dauchel, Mrs. Julie Duvivier, Mr. Adam Fedaoui, Mrs. Sandy Pecriaux and finally Mr. Alexandre Sarot Clerk. Please enable Strictly Necessary Cookies first so that we can save your preferences! Digital screens located on the freight exit route in France display the customs status linked to the vehicle. Fill in your details and well keep you informed about the most exciting offers, promotions and travel inspiration. Fill in your details and well keep you informed about the most exciting offers, promotions and travel inspiration. Any amendment or change to your booked vehicle may incur an additional charge. This file may not be suitable for users of assistive technology. Your journey made easier. UK 24 Hour emergency helpline: 03330702673 From France: +33 (0) 810 63 03 04. To be able to ask for a VAT refund, you must prove to the authorities that you bought goods in the European Union and you will consume them in your country of residence (which MUST be outside the EU). Available 24/7 physically, they ensure a permanent follow-up of arrivals on French territory for all customs formalities. Your account may also be locked/blocked if you have requested an amendment to a booking or your account by one of our Contact Centre or Live Chat agents. Competitive comprehensive cover for you, your family and your vehicle. 6Go to the formalities building to report your arrival From the Netherlands: +31 (0) 900 504 0540 Magyarorszg You can also buy some electronic items such as headphones or tablets. Our tickets are purchased per vehicle, irrespective of the number of passengers travelling in your vehicle. Vehicles are charged according to their size. To add API to a booking made with a My Eurotunnel account, simply log into your account and view the specific booking to add/amend the API. In addition, our teams of clerks operate a direct link between road drivers from England and their customs declarants who cannot be present at the terminals. If you wish to cancel a part-travelled booking, please call our Contact Centre. There is some limited government-provided Office of Destination capacity at the offices of Dover Western Docks and Stop 24 for those who need to use an inland border facility. If you have an enquiry that isn't already covered by ourFrequently Asked Questions, you may wish tocomplete our form. It will either be cash or put onto the credit card used to make the purchases. You should tell HMRC in advance that youre attending an inland border facility if the goods youre moving: Regardless of why you attend the site, if your goods have been flagged as held for a compliance check, you must let front office staff know about this upon your arrival. Nous recrutons ! ASD Group recrute un(e) Commercial(e) Douane pour notre bureau de Calais (62). This is in addition to existing commercial operations already provided at these sites. A non-refundable Administration Service Fee of 10 / 12 applies to all customers (except Flexiplus) who contact our Customer Service Team to change an existing booking which can be managed online. We estimate that you will need between 1 to 2 hours at the facility to go through customs clearance. Opening hours: 5am-9pm Saturday to Thursday and 5am-10pm on Friday From best-selling novels to the hottest magazines, tasty food to thirst-quenching drinks, and travel essentials to the latest digital accessories, we've got that special something for everyone. Book in to attend an inland border facility booking in will mean we should be able to deal with you more quickly. UK residents (excluding NI) are eligible for a tax refund after shopping in France. We will treat your data with respect - you can find full details in our privacy notice. Work has begun at the Calais Eurotunnel exit for a new border inspection post for horses and other large animals as part of a 20m no-deal . There will be automatic number plate recognition cameras at the entry and exit points of the site. This charge will be the difference between the price you paid for the original booking and the price applicable to the new booking unless the amendment does not change the vehicle (including height), any accessories and date and time slot of your original booking. The expertise of our teams of clerks is therefore inseparable on our 2 dedicated sites, which are the Port of Calais and the Channel Tunnel. The Eurotunnel Calais Terminal[1] (also known as the Charles Dickens Terminal or Coquelles Terminal)[2] is a railway terminal built for the transport of road-going vehicles on specially constructed trains through the Channel Tunnel. Tu es rigoureux(se) Unused bookings made with the below ticket types can be cancelled online (excluding bookings made with vouchers, or with pets or insurance): For all other bookings please submit a cancellation request. Keeping this cookie enabled helps us to improve our website. The ASA & Calais Truckstop staff can also perform closure of the Export declaration for goods which will leave the EU. The tunnel was officially opened on 6 May 1994, with services between Cheriton and Coquelles beginning in July the same year, when the first freight shuttles started running. You can change your cookie settings at any time. If you are locked out of your My Eurotunnel account due to too many incorrect password attempts, you can either wait 4hrs before trying again, or reset your password to regain access immediately. You can request a new copy of your booking confirmation email, as long as you know your booking reference number and the email address that was used to book with. To view this licence, visit nationalarchives.gov.uk/doc/open-government-licence/version/3 or write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gov.uk. Cit Europeshopping mall, Carrefour Hypermarket and the Chanel Outlet store are located just a 5-minute drive from our Calais Terminal, offering you a quick way to shop. Perfect for souvenirs and delicious French foods to take home. Calais is the closest and most convenient destination for tax-free shopping, only 35 minutes from Folkestone with Eurotunnel. Make travelling even easier with a My Eurotunnel account, Click here for our partner offers and savings, request another copy of your booking confirmation email, Request a confirmation email & unlock your booking, Click here to quickly and easily reset your password for your My Eurotunnel account, request a confirmation email & unlock your booking, update your Advance Passenger Information, our ticket terms and conditions for more information. Oh no! We are the #1 way to travel with your pet. FILE PHOTO: The first trucks leave Eurotunnel's new customs border in Calais just after midnight, as Britain formally exits the European Union, France, January 1, 2021. We will treat your data with respect - you can find full details in our privacy notice. When shopping in France, the easiest way to validate your tax refund form is to scan its barcode at a self-serving electronic kiosk, also called a PABLO kiosk. TransitNetin cooperation with Calais Truckstop: offer a unique service for companies to facilitate their trade through Calais (ferry/Eurotunnel) and Dunkirk to the UK. Country: Francuska - FR (001) Region:-City: CALAIS: Usual Name: Calais port tunnel bureau: Reference number: FR620001: . +33 (0)3.74.79.01.41. brexit@asalinks.eu. The ASA & Calais Truckstop staff can also perform closure of the Export declaration for goods which will leave the EU. . Pet Travel Checklist - Are you ready to travel? A post-Brexit trade agreement signed last month means there are no tariffs on goods sent across the English Channel to France. Once the truck is in the Pit-Stop, the registration number is captured automatically using connected technology in place across the terminal. If you lock your account/booking due to too many failed password attempts, please wait at least 4hrs before trying again, or reset your password. Our offices are open Monday - Friday 09:00 17:30*. If you need to use an inland border facility and are coming to Kent from elsewhere, you should get ready before arriving in Kent. It is customary in French shops to greet the clerk when you arrive and thank them/say goodbye as you leave the store, whether you purchased anything or not. Thank you for submitting your details and signing up to our newsletter and latest offers. Some places to shop this way in the city include Fnac des Champs-lyses, the Made in France souvenir shop, Sign France in le de la Cit, Benlux Louvre, a department store located in the first arrondissement of Paris, and several shops in the Carrousel du Louvre. United Kingdom, FR OFFICE:885 Rue Louis Breguet 62100 Calais. Leave the SIVEP Customs Centre1 2Take the A16 motorway towards CALAIS 3Take exit 42 and head towards Le Truck Village Upon arrival at Le Truck Village Park your vehicle near the formalities building.4 5Take note of your parking space number. Inland Border Facilities cannot be used for commercial storage. Calais bureau. You can use the PABLO kiosks in our Calais Terminal to validate your tax refund forms if purchases have been made in France. Eurotunnels checklist for drivers is as follows: Please ensure that you have all your Border/Customs/Sanitary documents before arriving at Eurotunnel. Check what services are offered at each of our inland border facilities, not all inland border facilities carry out the same functions. Following this, youll be directed to a vacant parking bay. The terminal consists of ten island platforms, with four overbridges connecting each platform to the autoroute. A quick visual inspection of the vehicle will be done by security marshals at the entry check point. Opened. Join My Eurotunnel to experience a whole new world of benefits. Once youve completed the paperwork process, you can return to your vehicle and you should leave immediately. THE ONLY UK & EU POAO CLEARANCE SPECIALISTS, TEAM OF DEDICATED SPECIALISTS BASED AT MULTIPLEBORDERS, TEAMS BASED IN ENGLAND, IRELAND ANDFRANCE, LATEST SUPPORT ONGUIDANCE ASTHE TRADE AGREEMENT EVOLVES. Waterbrook) before you arrive at the Eurotunnel Folkestone terminal. If there are any issues, your vehicle will be moved to the marshal inspection bays for further examination by a senior security marshal. Our teams are in constant contact with the sanitary and veterinary service of the SIVEP (Veterinary and Phytosanitary Inspection Service), port agents of the SEPD (Socit d'Exploitation des Ports du Dtroit) as well as the customs authorities, which allows completion of quick missions. Well send you a link to a feedback form. Your booking/API password is included in your booking confirmation email sent to you when the booking was made, and is located about half way down with your booking reference number under the heading "Need to change something". can start transit declarations under the simplified procedure 24/7 removing the need to present the goods at a customs office of departure. For more information, do not hesitate to contact us via the form at the bottom of the page. The team is the official representative of Customs brokers in contract with Eurotunnel during the Customs and SIVEP inspections Customs Agent (RDE) on the French Eurotunnel terminal The office is located at the Coquelles CDS (Centre Douane Sivep). If drivers are required to follow the orange itinerary to the Centre Douane SIVEP, our Eurotunnel Border Service team will be available to assist your drivers, facilitate inspections and be the link between the authorities and customs agents (RDE). Important to note forTransitNetclients: Mon-Sat: 6am to 10pm Traders using an Authorised Consignor or Consignee (ACC) do not need to attend an inland border facility. PABLO is the electronic VAT refund processing system for France. Thank you for submitting your details and signing up to our newsletter and latest offers. You will need to contact the agent or coach operator to request changes to your booking or booking details. Its possible that vehicles may arrive at the site which are classed as excluded from the requirement to park on the site. You have accepted additional cookies. Eurotunnel ZAC2 Boulevard de l'Euro: Tel. Contact with Border Force customs offices must only be about urgent questions about the physical intervention by Border Force of goods at: Border Force customs offices will only reply to questions where: Border Force is not responsible for delays caused by other government departments, ports, agents or supply chains and will not reply to these questions. But new regulatory and customs checks do apply. You can change your cookie settings at any time. As part of the Channel Tunnel project, the plan for services included the use of dedicated shuttle trains that would carry both passenger and freight vehicles between Britain and France, which would compete with the cross-channel ferries. Or if it is not an emergency, you can complete an online claims form at https://uk.claims.axa.travel/. Service provided in partnership with RAC Cookers and fires are not permitted on-site. You do not need to come to an inland border facility if you: You must be border ready before you reach Kent ports or youll be turned back and could be fined. Will the size of my vehicle change the price I pay? At the end of the inspection, in the event of a favorable control, ASA also ensures the passage to the Customs Office to notify the passage T1, ATA Carnet, or any other customs documents. Please note that such requests cannot be made by telephone. Calais port tunnel bureau Eurotunnel ZAC2 Boulevard de l'Euro 62100 Calais France (FR) Contact: Phone: 01 70 27 15 84 Fax: E-mail: r-calais-bc@douane.finances.gouv.fr. Youll need all relevant paperwork in relation to your movement. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. Please try again - we'd not want you to miss out on the latest offers! get from your agent or freight forwarder for every consignment: either all the export declaration references and include this in a goods movement reference, or a Master Unique Consignment Reference (if there is one) in writing, trader using an Office of Destination at an Inland Border Facility you should make sure that import entries are submitted and have arrived by the time the goods reach the Office of Destination, driver attending an Office of Destination you should have details of the customs entries for the consignments youre carrying (for example, entry numbers and dates), are going to an office of departure or office of destination (starting or ending a transit movement), livestock and other live loads (exemptions to this apply on sites that process. Centre Douane SIVEP (CDS) Merci de partager ! You may be liable to pay a penalty of up to 2,500. Avenue Montagne is full of ski stores, perfect for preparing for your next winter break. Our guide to tax-free shopping tells you how to save! If you can't remember your password you can reset your password. It will take only 2 minutes to fill in. Find out about the Energy Bills Support Scheme, Import, export and customs for businesses, Before you go to an inland border facility, Locations of inland border facilities (listed North to South), Tell HMRC that youre going to be attending an inland border facility, What to expect when visiting an inland border facility, nationalarchives.gov.uk/doc/open-government-licence/version/3, Check how busy an inland border facility is, Book in to attend an inland border facility, check if you need to report for an inspection, start a Common Transit Convention movement out of Great Britain (England, Scotland and Wales), tell HMRC in advance that youre attending an inland border facility, check if there are any delays at an inland border facility, end transit movement (office of destination), start transit movement (office of departure), under the Common Transit Convention and youre not using the services of an, into the country under the Common Transit Convention and youve been instructed to report to a site for those goods to be checked, excluding live animals, covered by the Convention on International Trade in Endangered Species of Wild Fauna and Flora (, are travelling in and out of the UK by other ports, are using the services of an Authorised Consignor or Consignee (, are using other (non-Common Transit Convention) import or export procedures to move your goods in or out of the UK. A customs officer will stamp the form manually for you. We are the #1 way to travel with your pet. There is a minimum spend of 100.01 in France to be eligible for tax-free shopping. Information on the procedure has been provided by Eurotunnel on this leaflet. All other countries: +33 (0) 321 00 20 61, From the UK: +44 (0) 3457 35 35 35 The team leaders are: Messrs. Valentin Leleu, Antoine Deux, Simon Gosselin and Martin Wasselin. The truck must be on location when the declaration is, Only when the truck is on location and when the driver has made himself known to ASA CTS staff will th. You can use our customs service within our Calais Terminal to validate tax refund forms if purchases have been made in other EU countries. *Excluding bank holidays For queries, compliments and complaints Clickherefor details of our Complaints Procedure. If you made the booking yourself, it's likely you made the booking using your My Eurotunnel account. Border crossing procedure for Eurotunnel after hard Brexit: Border crossing procedure . Passenger services then started in December 1994. Sanitary taxes are also paid on behalf of the principal when necessary and requested by our Principal. To amend your travel insurance please call our Contact Centre. If this happens, you must still attend an inland border facility to complete From the UK: +44 (0) 3443 35 35 35 A non-refundable Administration Service Fee of 20 / 24 applies to all customers who contact our Customer Service Team and request to make a new booking and 10 / 12 for a change to an existing booking which can be managed online. To try and speed things up as much as possible, the Eurotunnel has created a special Border Pass system, which you can read about further on our website here. To validate your refund for shopping in EU countries other than France, you must obtain a custom stamp on your tax refund forms from our customs office which is located inside our Calais Terminal Building. To help us improve GOV.UK, wed like to know more about your visit today. As a result of the Sangatte Protocol signed between France and the UK in 1991, juxtaposed controls have been established. Calais Truckstop is an innovative concept which meets the requirements of road transport companies, shippers, truck drivers and insurance companies. Trkiye. When paying for your purchases, ask a member of the store staff for a tax refund form. version of this document in a more accessible format, please email, Find out about the Energy Bills Support Scheme, Import, export and customs for businesses, List of goods applicable to oral and by conduct declarations, COVID-19 test validation approved products, external temporary storage facilities (ETSF), the question is about goods that are subject to a Border Force examination or check at the specified border location, any local service level agreements for clearing goods have passed. Currently, the best option for receiving your refund, is by presenting your credit card when making a purchase in a store. We also use cookies set by other sites to help us deliver content from their services. Other EU countries have different minimum spends. Shop at a store that offers tax-free shopping, spending the minimum amount required for a VAT refund, which is over 100 in France (other EU countries will have different limits). 6 May 1994. If the vehicle you are travelling with has changed since you booked its important that you update your booking either by amending online via My Eurotunnel, or by calling our Contact Centre. The My Eurotunnel app lets you securely store and manage all your travel info. You must get your ATA carnet stamped at the relevant inland border facility (e.g. Check how busy an inland border facility is before leaving for your journey. If you are trying to book using a Tesco Code orCredit Voucher, these can now be redeemed online for most bookings bycreatingorlogging intoa My Eurotunnel account. If you are locked out of your booking due to too many incorrect password attempts you can request another copy of your booking confirmation email (which includes your booking password). A popular destination for romance, Paris is also a wonderful place to indulge in some tax-free shopping. This website uses cookies so that we can provide you with the best user experience possible. Moldova Get instant help by visiting our Help Centre for searchable FAQs and information on all aspects of travelling with Eurotunnel Le Shuttle. If youre crossing the Channel through the Eurotunnel or the Port of Dover, you must check a heavy goods vehicle (HGV) is ready to cross the border. Only after control, when the results are positive, can the driver. An ATA carnet is recommended. Dont worry we wont send you spam or share your email address with anyone. ASA Shipping Agency. Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. Related: Will the size of my vehicle change the price I pay? This includes your details, amount paid and payment method (card details limited to last four digits). You can unsubscribe at any time. If you have not received this, first check that your email service didn't move it to your spam or junk folder. From Calais freight ferries operate to Dover with DFDS Seaways and P&O Ferries, or you can get a Eurotunnel channel tunnel . The time limit for customs approval is three months after the month of purchase for a credit card refund, or 21 days from the date of purchase for an immediate refund. ACCs can start and end transit movement of goods at their own premises. In order to illustrate the procedure, Eurotunnel has also produced a couple of videos for lorry drivers: Photo credit: Tony Hisgett / Wikimedia Commons. Your information is handled according to our privacy policy, and you can unsubscribe at any time. To avoid any doubt, the government's border model states that from January 2021, temporary exports to the EU need to meet the same customs requirements as non EU countries. This will also unlock your booking. . Store and save your information, including passport details, vehicles, pets and payment methods and add it to your bookings automatically. Failure to do so may result in your journey being delayed. You should use your goods movement reference number in the check if you need to report for an inspection service to understand if your goods are held. You can also shop duty free (which is different from tax-free shopping with Eurotunnel Le Shuttle. ASA Assistance Port 24/7 SIVEP. Once this is complete, youll receive either an approval and exit receipt to move off site, or a non approval where you will follow a separate process. Getting an electronic refund via your credit card means you will be refunded in the currency of your card or bank account. During all these stages, the designated ASA clerk ensures that the control and inspection formalities are carried out under the appropriate conditions and as smoothly as possible. As a company importing and exporting non-perishable goods on a regular basis, such as commercial samples, exhibition goods, trade tools, etc, you can use ATA carnets (Admission Temporaire/ Temporary Admission) as customs documents when crossing the border. A non-refundable Administration Service Fee of 10 / 12 applies to all customers (except Flexiplus) who contact our Customer Service Team to change an existing booking which can be managed online. On arrival in France, you will automatically be directed via the orange itinerary to the Centre Douane SIVEP where your ATA carnet will be stamped. A team of professionals is at your disposal at the Port of Calais (O3 car park), at the Tunnel as well as at the Calais Truckstop car park. Your shareholder personal reference will be emailed back to you. All customs control will take place on site at Calais Truckstop. To start a Common Transit Convention movement out of Great Britain (England, Scotland and Wales), youll need to: To end a movement at an Office of Destination, youll need to present the TAD and provide the Movement Reference Number (MRN) for every consignment.

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