Download forms Watch how-to videos Read our general FAQs Read our adjustable rate indices FAQ Read our blog. At GMFS LLC, we want you to feeltaken care of. You can find our . For residential mortgage loans on real estate located in the State of Texas: COMPLAINTS REGARDING THE SERVICING OF YOUR MORTGAGE SHOULD BE SENT TO THE DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 21, AUSTIN, TEXAS 78705. For residents of New York City: Please be advised that language access services may be available to you by contacting our Customer Care number. Computershare Limited 1996 - 2023. For general inquiries and communications that do not include requests for information or a notice of error regarding your account, our general mailing address is: You may contact Customer Support via your message center by logging into your account, clicking on the message center letter icon, and clicking the New Message icon. If you're not sure if the impact in your area has been declared as a natural disaster, visit the website Federal Emergency Management Agency's (FEMA) for more information. Case Number: 3:2023cv00855: Filed: February 24, 2023: Court: US District Court for the Northern District of California: Presiding Judge: Trina L Thompson . New York Customers: The online messaging feature is not available. Here are somecommonly used forms tomanage your mortgage account. Login to access your account Please take a couple minutes to view our GMFS Mortgage Welcome video. Specialized Loan Servicing services mortgages across the United States. All rights reserved. SLS will provide a written response within 30 days (excluding legal public holidays, Saturdays and Sundays) and will make corrections to your account, if appropriate, depending on the outcome of our review. Customer Care Department at, 1-866-392-1860. To Request a payoff statement for your loan. They helped me when I was in a difficult situation with property taxes. If you have experienced a loss and need to submit a claim, you may upload the required documents and track the progress of your claim online 24/7 by accessing and and / or Password. This statement does not apply if SLS is servicing your residential mortgage loan. Please note that if the amount of your required loan payment changes, you are responsible for Customer Third Party Loan Servicing Info for GMFS Mortgage. As of February 29, 2020, SLS serviced a portfolio of mortgage loans worth about $112.69 billion. Valuation services are performed by Computershare's licensed appraisal management company, Computershare Valuation Services A A A Toll Free: 1-800-258-8602 Welcome, SPS customers. CMC Funding, Inc c/o Specialized Loan Servicing P.O. New York Customers: The online messaging feature is not available. We have serviced over 16,000 seriously delinquent loans with a value of $1.4B, with a current overall re-performing ratio of 36% and an average of 58% for residential loans over the past 4 years. To view all available payment methods, please click here. 123 reviews. Send a check, cashiers check, or money order to the appropriate address below. MANAGE YOUR ACCOUNT Now more than ever, it's easy to manage your account online, including: Set up Automatic Payments View Statements Set up Third Party Access Make a Payment Request Payment History View Letters Submit Proof of Insurance Request Assistance Upload Documents To manage your account, please sign in. Specialized Loan Servicing LLC: NMLS 2168 Our versatile servicing team helps protect your revenue and improve performance for even the most complex portfolios. Have the ability to see their entire loan portfolio, including multiple lender accounts, all under a single portal user login. Customer Care Department at, 1-800-315-4757. If you have any questions or need assistance, please reach out to our If you're not sure if the impact in your area has been declared as a natural disaster, visit the website Federal Emergency Management Agency's (FEMA) for more information. NEW USER SIGN UP MAKE A PAYMENT Cancel Specialized Loan Servicing (SLS) is one of the highest-rated mortgage subservicers in the US, with a proven record of delivering superior . Our dedicated relationship managers engage with clients often even daily to ensure alignment to their objectives. Manage all your bills, get payment due date reminders and schedule automatic payments from a single app. SLS will provide a written acknowledgment of your inquiry within 5 days of receipt of your request (excluding legal public holidays, Saturdays and Sundays). We accept calls from relay services on behalf of hearing-impaired borrowers. Please note a mortgage servicer is not obligated to respond to an untimely request for information or notice of error. We drive innovation and develop flexible solutions with forward-thinking technology that help clients reach their goals. For general inquiries and communications that do not include requests for information or a notice of error regarding your account, our general mailing address is: You may contact Customer Support via your message center by logging into your account, clicking on the message center letter icon, and clicking the New Message icon. Logos and other trademarks within this site are the property of their respective owners. Button to open Collapsible left side menu. Read more about our success on our news page. This statement does not apply if SLS is servicing your residential mortgage loan. Computershare Loan Services (CLS) is a single-source provider of mortgage services. Our trusted experts have decades of experience anticipating situations before they become problems, and preparing solutions before they become necessary. 1996 - 2023 Computershare Limited. GMFS will provide a written acknowledgment of your inquiry within 5 days of receipt of your request (excluding legal public holidays, Saturdays and Sundays). All property insurance policies should include the following mortgagee clause: Insurance documents may be mailed to the address above, faxed to 1-678-475-8763 or uploaded to www.MyCoverageInfo.com/SLS. All rights reserved. Enter either a valid Zip Code or a valid loan number. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 1-877-276-5550. All disputes must be sent to the designated address found under the Disputes tab. SLS will provide a written acknowledgment of your inquiry within 5 days of receipt of your request (excluding legal public holidays, Saturdays and Sundays). A complaint form and instructions may be downloaded and printed from the Departments website located at www.sml.texas.gov or obtained from the Department upon request by mail at the address above, by telephone at its toll-free consumer hotline listed above, or by email at smlinfo@sml.texas.gov. Login SERVICING Create your InvestorWeb account Log into your InvestorWeb account SECONDARY MARKETING Log into your MSR Seller account Log into your cooperative account ASSET MANAGEMENT Log into your REO account Log into your valuations account United States Find Computershare in your country United States United Kingdom Computershare Login instructions how to enable JavaScript in your web browser. All property insurance policies should include the following mortgagee clause: Insurance documents may be mailed to the address above, faxed to 1-678-475-8763 or uploaded to www.MyCoverageInfo.com/SLS. Making a payment on yourMortgage, Home EquityLine of Credit or any otheraccount type is simple. Explore guides to help you plan for big financial goals, For many struggling mortgage borrowers with home equity, selling their home could be an alternative to foreclosure, CFPB Takes Action Against Carrington Mortgage for Cheating Homeowners out of CARES Act Rights. creating an account at the Insurance Loss Claim Website. All disputes must be sent to the designated address found under the Disputes tab. 125080 IDSPub#0183548 TS#WA-22-946753-BF NOTICE OF TRUSTEE'S SALE Pursuant to the Revised Code of Washington 61.24, et seq.QUALITY LOAN SERVICE CORPORATION F/K/A QUALITY LOAN SERV Our global footprint means we have the support to maintain robust compliance, audit, risk, and business continuity planning programs offering peace of mind to our clients and their customers. And we do it all on a global scale. Please try again. Our hours of operation are Monday through Friday, 6:00 a.m. until 6:00 p.m. MT. Please visit www.SLS.net to create or manage your account. We are one of the highest-rated mortgage servicers in the US and work within government regulations and investor requirements to produce exceptional results. Global ratingagencies affirm this with continued accolades on our breadth of experience, use of industry-leading technology & servicing platforms, robust call center monitoring, strong internal controls, enterprise risk management, and proficiency in servicing HELOCs and many other asset classes. Notice of Error: A notice of error is written request (other than a notice on a payment coupon or other payment medium supplied by the servicer) that asserts a certain specified error that includes: (1) your name, (2) information that allows us to identify your mortgage account and (3) the error you believe occurred relating to the servicing of the mortgage account. Common questions, curated and answered by doxo, about paying Specialized Loan Servicing bills. Here are some commonly used forms to manage your mortgage account. To Request a payoff statement for your loan. Where can I find it? At FirstBank, we want you to feel taken care of. To Request a payoff statement for your loan. The security and privacy policies of the third-party may be different than those of SLS. That's how we deliver timely and helpful advice, better business insights, and essential industry projections. CMC Funding, Inc: NMLS ID 41998 If you reside in an area impacted by a federally-declared disaster, you may qualify for a short-term disaster forbearance. Contact Us. Online: Log into your account and select the Payoff Quote option located on the Home screen. Fax to: Specialized Loan Servicing LLC 1-720-241-7537 Attention: Payoff Department Please include your name and loan number on all requests. Contact us . A request for information or notice of error does not prevent SLS from initiating foreclosure if proper grounds exist under the mortgage documents. changing the Bill Pay amount at your financial institution. She was empathetic and showed genuine interest!, "My agent did a great job welcoming me to SLS. For licensing information, go to:www.nmlsconsumeraccess.org, "My SLS representative was professional, confident and kind. New York Customers: The online messaging feature is not available. All programs may not be available. The security and privacy policies of the third-party may be different than those of SLS. For California Consumers: Please be advised that when you log into the website, we will be collecting your personal information.Click hereto view our California Consumer Privacy Act Notice that details the categories of personal information that will be collected and the purpose for which the information will be used. No endorsement has been given nor is implied. After reading so . If you are in a confirmed FEMA disaster area, please contact Customer Service at 1-800-315-4757. or whether any other transaction fees may apply. What types of Specialized Loan Servicing payments does doxo process? Online: Log into your account and select the Payoff Quote option located on the Home screen. All disputes must be sent to the designated address found under the Disputes tab. If your loan number begins with "104": Please call your local FirstBank branch or (800) 200-6462. ServiceHomeLoan.com allows you to access your mortgage account to make payments, schedule automatic payments, access your annual tax information, manage escrow and more. Online: Log into your account and select the Payoff Quote option located on the Home screen. Specialized Loan Servicing LLC: NMLS ID Main Office 2168; NMLS ID Branch 972456, Privacy Policy for Angel Oak Home Loans LLC, Privacy Policy for Specialized Loan Servicing, Privacy Policy for Specialized Loan Servicing (California), Privacy Policy for Specialized Loan Servicing (California Consumer Privacy Act), State Licenses for Specialized Loan Servicing, Federal Emergency Management Agency's (FEMA), Angel Oak Home Loans LLC c/o Specialized Loan Servicing. doxo is the simple, protected way to pay your bills with a single account and accomplish your financial goals. What payment methods does Specialized Loan Servicing accept? Special Subservicing Asset Management Debt Recovery Log into InvestorWeb Contact Us Login SERVICING Create your InvestorWeb account Log into your InvestorWeb account SECONDARY MARKETING Log into your MSR Seller account Log into your cooperative account ASSET MANAGEMENT Log into your REO account Log into your valuations account United States Fax to: Specialized Loan Servicing LLC 1-720-241-7537 Attention: Payoff Department Please include your name and loan number on all requests. To view all available payment methods, please click here. All rights reserved. your loan number and property address on the check/money order. Loss Mitigation. You, your carrier, or agent can upload your latest insurance information. As you will be entering a website hosted by another party, we encourage you to read and evaluate the privacy and security policies of the site you are entering. If you have experienced a loss and need to submit a claim, you may upload the required documents and track the progress of your claim online 24/7 by accessing and We measure probability of default, anticipate recidivism, and apply borrower contact strategies that get results. Please note these general contacts above should not be used to submit a request for information or notice of error regarding your account. Do you want to view informational videos regarding the servicing of your mortgage? We accept calls from relay services on behalf of hearing-impaired borrowers. SPS in not responsible for any content on this page or any third party content that may be accessed via this page. creating an account at the Insurance Loss Claim Website. If you have received a request to submit funds made payable to an individual, please contact Customer Care Department with questions at 1-866-392-1860 Monday through Friday, 6:00 a.m. until 6:00 p.m. MT. Fax to: GMFS LLC 1-720-241-7537 Attention: Payoff Department Please include your name and loan number on all requests. You have exceeded the number of attempts. For general inquiries and communications that do not include requests for information or a notice of error regarding your account, our general mailing address is: You may contact Customer Support via your message center by logging into your account, clicking on the message center letter icon, and clicking the New Message icon. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 1-877-276-5550. Enroll in paperless communication today. Please note that Specialized Loan Servicing LLC ("SLS") makes no endorsement or claims about the accuracy or content of the information contained or the products found on third-party websites. Please note these general contacts above should not be used to submit a request for information or notice of error regarding your account. No endorsement has been given nor is implied. If you reside in an area impacted by a federally-declared disaster, you may qualify for a short-term disaster forbearance. After receipt of a notice of error, GMFS will not furnish adverse information to a credit reporting agency regarding any payment that is the subject of a notice of error while your inquiry is being reviewed. Computershare Limited 1996 - 2023. Our hours of operation are Monday through Friday, 6:00 a.m. until 6:00 p.m. MT. Submit docket information for any ongoing administrative adjudication process, or request information related to the docket or the function of the CFPBs administrative law judge (ALJ). If you have any questions or need assistance, please reach out to our Please sign in to access your account. Please be advised that you will no longer be subject to, or under the protection of, our privacy and security policies. Please visit www.SLS.net to create or manage your account. Learn how we're bringing together the industrys best talent to deliver servicing solutions that set us apart. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 1-877-276-5550. those websites. Lenders Have the ability to see their entire loan portfolio, including multiple lender accounts,all under a single portal user login. Servicing is easy, until it's not. Please note a mortgage servicer is not obligated to respond to an untimely request for information or notice of error. If you have experienced a loss and need to submit a claim, you may upload the required documents and track the progress of your claim online 24/7 by accessing and Resolution Process What You Can Expect: Untimely Requests: A request for information or notice of error is not considered timely if the written correspondence is received more than one year after either the date of transfer of servicing or the date the mortgage account was discharged (either paid in full or discharged through foreclosure or a deed in lieu of foreclosure or a short sale without full satisfaction of the underlying contractual obligation). All rights reserved. reserved, Reproduction in whole or in part without permission is prohibited, This site is best viewed in Microsoft Edge browser. The consent order requires SLS to pay $775,000 in monetary relief to consumers, waive $500,000 in borrower deficiencies, pay a $250,000 civil money penalty, and implement procedures to ensure compliance with RESPA and Regulation X. FirstBank Mortgage is transitioning to a new servicer for mortgage loans in a phased approach beginning on 6/1/2022. Here are somecommonly used forms tomanage your mortgage account. Specialized Loan Servicing | 3,830 followers on LinkedIn. Login to access your account Specialized Loan Servicing LLC: NMLS 2168 Notice of Error: A notice of error is written request (other than a notice on a payment coupon or other payment medium supplied by the servicer) that asserts a certain specified error that includes: (1) your name, (2) information that allows us to identify your mortgage account and (3) the error you believe occurred relating to the servicing of the mortgage account. We deep expertise in servicing HELOCs and many other asset classes. Industry ratings and approvals reflect our commitment to servicing excellence and customer care that helps protect clients portfolios. Fax to: Angel Oak Home Loans LLC 1-720-241-7537 Attention: Payoff Department Please include your name and loan number on all requests. Our average six-month cure rate of 54.8% on loans transferred in at 60+ days delinquent reflects our commitment to loan performance. After receipt of a notice of error, SLS will not furnish adverse information to a credit reporting agency regarding any payment that is the subject of a notice of error while your inquiry is being reviewed. Consumer Financial Protection Bureau Settles with Specialized Loan Servicing, LLC. Our well-rounded co-issue team purchases your MSRs quickly with consistent, reliable delivery options and competitive pricing. At Angel Oak Home Loans LLC, we want you to feeltaken care of. Most Recent. Login UPLOAD DOCUMENTS FREQUENTLY ASKED QUESTIONS JOIN OUR TEAM A A A Toll Free: 1-800-258-8602 Welcome, SPS customers. GMFS Customer Service offers online account servicing to make payments, register for auto draft, view payment history & statements, etc. Did you receive a welcome packet from us? Original review: Dec. 30, 2022. If you reside in an area impacted by a federally-declared disaster, you may qualify for a short-term disaster forbearance. Our multi-talented fulfillment team makes your loan origination costs much more manageable. Pay your Specialized Loan Servicing bill online with doxo, Pay with a credit card, debit card, or direct from your bank account. P.O. Lonelyboy7. All rights reserved. For California Consumers: Please be advised that we collect information you provide to make the mortgage or HELOC payment. Alternatively, you may communicate with us regarding your loss claims by sending your check(s) and other required documents via regular mail or overnight mail or via fax at any time, as follows: For other inquiries please call our Insurance Department at 1-800-441-4145, If your inquiry involves real estate taxes, please contact our Tax Department at 1-866-801-1373. ", instructions how to enable JavaScript in your web browser. Customer Care Department at, 1-800-315-4757. Making a payment on yourMortgage, Home EquityLine of Credit or any otheraccount type is simple. SPS may provide links to external websites to which we have no control over the This year, we were awarded Freddie Mac's GOLD SHARP award for our superior servicing portfolio performance, outstanding customer service to borrowers, and positive efforts to cure delinquencies. Mortgage FAQs For residential mortgage loans on real estate located in the State of Texas: COMPLAINTS REGARDING THE SERVICING OF YOUR MORTGAGE SHOULD BE SENT TO THE DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 21, AUSTIN, TEXAS 78705. All payments should be made payable to Specialized Loan Servicing, including those made via MoneyGram or Western Union. Make a payment Do you want to manage your mortgage account? The content of any site to which you link from this summary is solely the responsibility of the provider of that web site. If you are in a confirmed FEMA disaster area, please contact Customer Service at 1-800-315-4757. After receipt of a notice of error, SLS will not furnish adverse information to a credit reporting agency regarding any payment that is the subject of a notice of error while your inquiry is being reviewed. That frees them up to do what they do bestbuild powerful brands that keep long-term customer relationships at heart. LenderLive Network, LLC: NMLS ID 1607 Special Subservicing Asset Management Debt Recovery Log into InvestorWeb Contact Us Login SERVICING Create your InvestorWeb account Log into your InvestorWeb account SECONDARY MARKETING Log into your MSR Seller account Log into your cooperative account ASSET MANAGEMENT Log into your REO account Log into your valuations account United States NEW USER SIGN UP MAKE A PAYMENT Cancel Payments are free with a linked bank account. Please note these general contacts above should not be used to submit a request for information or notice of error regarding your account. I searched for reviews on Specialized Loan Servicing (SLS) and found many people shared horrible and similar experience with SLS on this website. Alternatively, you may communicate with us regarding your loss claims by sending your check(s) and other required documents via regular mail or overnight mail or via fax at any time, as follows: For other inquiries please call our Insurance Department at 1-800-441-4145, If your inquiry involves real estate taxes, please contact our Tax Department at 1-866-801-1373. Whether you choose to utilize your brand or ours, we treat your customers as if they are our own, acting as an extension of your brand through digital, print, call center and IVR communication. Lenders . Please be advised that by refinancing your current loan, your total finance charges may be higher over the life of the loan. To view all available payment methods, please click here. 1.4. We monitor your coverage and will reach out to you, your carrier . contact the administrators of such websites with any questions or concerns regarding Online: Log into your account and select the Payoff Quote option located on the Home screen. The department is planning to launch the first phase of the modernization next year. If you're not sure if the impact in your area has been declared as a natural disaster, visit the website Federal Emergency Management Agency's (FEMA) for more information. A request for information or notice of error does not prevent SLS from initiating foreclosure if proper grounds exist under the mortgage documents. Specialized Loan Servicing LLC: NMLS ID 2168 Affiliated Entities: CMC Funding, Inc: NMLS ID 41998 For licensing information, go to: www.nmlsconsumeraccess.org We are rankedTier 1 by FHA and Ginnie Mae and receiveconsistent recognition from Fannie Mae's Servicer Total Achievement and Rewards (STAR) award and Freddie Mac's Servicer Honors and Rewards Program (SHARP).

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