Products used:They are suppose to provide a service to order birth and death certificates. no one answers phone. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. I did not expect a mini version of my birth certificate. Took a month +/-, probably out of their control. They never answer the phone. This was the worst company Ive ever had to deal with. I have not received anything and no notification. The vital record agency will not issue a refund because the fee collected is for the search of the document, not the document itself. So screw vital check for that. Use our online Frequently Asked Questions tool for answers to our most commonly asked questions, or to ask your specific question if a common answer is not available. I keep getting bogus errors over the same items I've submitted multiple times (with a paper trail on everything). Orders that have been cancelled can be reinstated. I selected VitalChek Link and paid to have a certified copy of my birth certificate sent to me INTERNATIONALLY. They keep giving me the run around. I mean forever. To see if you are entitled to receive a certificate; begin the order process (dont worry, you arent obligated to finish the order). Your session will expire in Identity verification documents typically include drivers license, government issued id, or passport but may require other forms of identification also. Shipping methods vary. VitalChek has a rating of 1.95 stars from 317 reviews, indicating that most customers are generally dissatisfied with their purchases. Just call your local county office and ask them for help. When uploading documents, please make sure that the image is clearly visible and the front and back of any required document are included. Note - Agencies that allow Agency Initiated Credits are able to refund payment on an order AFTER the closeout . How Do You Replace Vital Records After a Fire? Click OK to confirm. But when you go to order, the only option they give you is UPS Next Day Air and it costs more to mail the birth cert than the cost of the birth cert. I was hopeful to receive the long form of the bc. Go to Your Orders and select the order you want to cancel. Ordering my child's birth cert online was easy and simple. I am submitting a consumer fraud complaint with the NYS AG today. Please see terms of service when ordering for information on refunds and cancellations. Note - Agencies that allow Agency Initiated Credits are able to refund payment on an order AFTER the closeout process is complete. Step 2. Online Notary fees of $25- If submitted and processed, Rush Shipping fees of $25- If we mailed the application to the Health Department, For any questions regarding your application package or if your refund request is not listed above please contact our billing department at:https://www.vitalrecordsonline.com/contact-us. They keep emailing me saying there are missing items when no items are missing. VitalChek ranks 3rd among Birth Certificates sites. However, what I am rather unpleased about is the false advertising regarding mailing options. Sorry for that language. Processing time on the state website is advertised as three days. I don not know who else to contact to see what is going on with my order. I'm contemplating using it to obtain my birth certificate for my passport and I'm very suspicious of the site. To correct an error on your certificate, you will need to contact the vital record agency who processed your request. 2nd Edit 11/14/18: Well, I pulled the trigger and did it yesterday. Some agencies (not all) will issue certified no record letters when record is not located after searching with information provided. They make it sound so easy t to do. Thanks for sharing your feedback. How can i get the state and providence and postal code of this company? There isn't anyone at their customer service phone number. 4 millionvital documents processed peryear, 100%compliance with the highest level PCI standards to protect your personal information. No customer service, when calling in have to hold on FOREVER! If you provided your email address, VitalChek sent the receipt to your email. I have also contacted my attorney concerning this matter. I have no idea how they are still in business. If Apostilled or Authenticated certificates are available, during the ordering process, you should select 'Apostille/Authentication' as your Reason for Order and the product type. Your orders. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. You can email the site owner to let them know you were blocked. You have questions about how to obtain vital records. I wish I never went through them. i ordered a birth certificate on june 26th, was told it was sent on july 26th. They have an exclusive online contract with NYC and tons of other places. Thank you for placing your order on VitalChek.com. When I complained, they gave my the NH phone number. Its only next day air shipping. We appreciate you placing your order with VitalChek and sharing your feedback. Ridiculous process for getting local records I had to research for the information on my county's website to even make my request to VitalChek, but had to pay double the cost of the county document to have ViralChek get my county to mail me the document from an office that turned out to be about a mile from my house. Never, ever use this service. Customer service is not worth the time or energy it takes to call, text or whatever means they offer. We apologize that you have not received your order yet. Short Form Birth Certificates are the default certificate and are standard issue. Bed Bath & Beyond filed for Chapter 11 bankruptcy Sunday, with plans to wind down its entire business. Click the Reinstate Order button. Poor communication and bad service! How to Void a Payment, CloseoutHow to Issue Credits After Closeout (Agency Initiated Credits), How to Issue Credits After Closeout (Agency Initiated Credits). I had to cancel my vacation due to not being able to get my new passport because I have yet to get my birth certificate. Tip for consumers:Save your money. To correct this issue, please change the shipping address so that it is the same as the billing address or use a credit card with a more acceptable billing address. I asked VitalChek for my money back. The VitalChek Express Certificate Service provides a trusted and convenient way for you to order these U.S. vital records online - quickly, affordably, and with the utmost level of security to ensure your documents are safely handled. If you are getting a BC from a small town check their website or call the clerk, to find out if there's a better way! Click here more information about the process. The rep bullied me into having no choice but now to try and get other docs to prove it is a sealed cert. Guess what? What a scam! e-Commerce Service VitalChek VitalChek Reviews 8,931 Excellent 4.4 VERIFIED COMPANY www.vitalchek.com Visit this website : JE Jean 2 reviews US 2 days ago Unhappy Site was malfunctioning through out my purchase. Ordered birth certificate and did not receive either the certificate or the refund. This company responds to reviews on average within 7 days. VitalCheck is a third party company that has no way of finding out prior to you placing an order with them (and paying them a decent amount of money) if the record you are looking for actually exists or if its in the state where you think it should be.Vital check did not disclose that they do not have this ability when placing the order, in fact, when you enter all the information in of the person you are looking for it tells you at the bottom that there is a match. Cloudflare Ray ID: 7c0ed3101f4e744b Special Policies for Rush Packages: Although it is more expensive, for your protection we recommend express delivery with UPS. I paid over $30 to get my grandfather's death certificate from the City of New Haven, Connecticut. Step 4: Order staus is successfully cancelled message displays So, my Father-in-law's brother just moved in with them and needed his birth certificate and without my knowledge, they used a website called "http://yourvitalrecords.com/". You can also email vitals.customerservice@vitalchek.com. Finally reached a supposedly functional human at OR State who said he cancelled the order and I would receive a full refund. Gain trust and grow your business with customer reviews. VitalChek is proof that if a company doesn't have to be nice to you, they won't be nice to you. SIX months. Its fraudulent and quite the scam. Ok fine I understand. If you need assistance, please contact us with your order number. Order directly from them by phone - save your money, I paid 65.00 to get a vital record which, 10 months later, has never arrived - and they are asking for another 30.00! Identity fraudulent uses? Order has been transmitted to the Agency. I'm actually worried that a bad character has my info now. Just be aware. I needed this birth certificate to get my child on health insurance and opted to get the faster shipping option, $50 order and still not here. You can email the site owner to let them know you were blocked. There is no full refund policy. This fraud company has all my personal info now. Cloudflare Ray ID: 7c0ed30ebe82af45 Learn about budgeting, saving, getting out of debt, credit, investing, and retirement planning. Once we have determined the certificate type, and the vital record agency that will be processing the request, we will let you know who can order. New comments cannot be posted and votes cannot be cast. Two days later I received a letter via UPS stating they couldn't locate the records. Dont waste your money. Has anyone recently actually received what the bought from vitalchek? Select Cancel items All Rights Reserved. Your IP: Displays the s tatus of the Order ( Cancelled, Closed, In Progress, Open) Cancelled. Completely unacceptable. Thanks for ordering from VitalChek and sharing your feedback. Order must be paid and completed in full (including uploading any required documents) for processing time to begin. I'll be reporting them to the Federal Trade Commission, the Better Business Bureau and any other site that offers the ability to review this company. Step 3: Order Cancel prompt appears. You may reach us anytime at Facebook.com/VitalChek or vitals.customerservice@vitalchek.com. They are vital records, for crying out loud. They charged me almost $60 for the service and I got nothing. How to Reinstate a Cancelled Order. Saying 'It is legitimate. Can't get your order in the time promised nor can you get help on the phone, through email, or chat. VitalChek's role is to accept payment & get your information to the right place. I cant believe South Carolina has them as one of their recommended sites to use. Every time I called to ask for an update there was an excuse about a backlog. My dad needed his birth certificate in order to apply for TSA Precheck. It's shameful to say the least and each state should reconsider using them. Ordered a NYC death certificate on 11/1/2022. PLEASE DO NOT USE THIS COMPANY!!! If California is like Louisiana, the document is actually search for, found & shipped by a California governmental agency, not VitalChek. I placed an order 4/30/2020. No refund will be issued should the above-mentioned circumstance occur. It was much more than the $23.30 they are stating in the response. Types of certificates offered vary by the vital record agency processing the request. Is the money worth spending for expediting? The VitalChek Express Certificate Service provides a trusted and convenient way for you to order these U.S. vital records online quickly, affordably, and with the utmost level of security to ensure your documents are safely handled. The max file size is 10MB. I placed the order 10 days ago on a supposedly 1 day transaction. I logged onto VitalChek to get a copy of my birth certificate. or getting defensive about my inquiry is exactly the response I was trying to avoid. So I called the City Clerk, sent an email, paid $12.50 and it was shipped 5 mins later. The time of the year when you make your request In Progress. We guarantee 100% success in the delivery of your official vital record application materials to your home address. They are the middle man to whatever state you are trying to records from. Avoid them at all cost!!!! I live in a different state from where I was born. VitalChek ranks 4th among Birth Certificates sites. No reply to the complaint I made at that point. It goes against our guidelines to offer incentives for reviews. Thank you for placing your order on VitalChek.com. Then once you have paid they want a ton of things to prove who you are. Edit: No offense guys, but a lot of the responses sound like bots and Vitalchek employees. Displays the s tatus of the Order ( Cancelled, Closed, In Progress, Open) Cancelled. Now it's been so long I can't even check the status of my order. What to Do When I Recently Changed My Name. Like: Was sent the form back immediately, but instructed to send to state where certified certificate is issued.Dislike: Why was a US certificate request sent to Badalona Spain?