Easy and secure booking. Wisecars customer services totally uncaring and unsympathetic. Best price for renting a car at Phoenix International Airport. Kushal Patel. You can safeguard yourself against such extra expenses by purchasing one of our DeductibleProtection Products before your rental begins. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. If you do not agree with any part of them, you must not proceed with your booking. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. Wisecars tip Always check if the fuel level is the same on the rental car as it is on the rental agreement before you leave the rental office. Alternatively, just sign in or register using your Google or Facebook account. Reviewers satisfied with Wisecars most frequently mention customer service, and rental process. DeductibleProtection covers theft, vandalism, and damage to the vehicle, including: Wisecars DeductibleProtection products do not cover the following: Should your vehicle get damaged during your rental, youmust notify Wisecars within 24 hoursof the date on which the incident took place and no later than 48 hours after the rental period is completed. Wisecars is a car rental broker staffed by people who have worked in the online car rental industry for over 20 years. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. Companies can ask for reviews via automatic invitations. This way, you could remove all your private data from the Internet by using these steps. When picking up the car, every driver must present their licence. Powered by, We use cookies to give you the best experience. provided by the customer's credit card company. The booking process was quick and easy, and I appreciated the transparency in pricing. Josep immediately understood and sent it by email within a minute of our conversation. All rights reserved. Please note, it is your responsibility to provide all the above-mentioned documents. However, you are entitled to a car in the same category, holding the same number of passengers and with the same luggage capacity as the car that you booked. Please keep in mind that any changes that you make to your booking will probably change the rental price. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. Voice your opinion today and hear what 12,837 customers have already said. I was ignored! You can upgrade your car before you start your trip. With Wisecars Protection Package: you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; Please verify whether you have any transferable car rental insurance that you can prove with related documentation. Date of experience: 27 March 2018. We offer a price comparison of major and independent car rental suppliers around the world! I'm glad Joanna was able to assist you and resolve this issue in a favorable way for both of us.Have a nice day!Kind regards,Rachel from Wisecars. Cost of hire doubled with hidden extras when at Ace car hire rental firm. After paying wise cars 471 I was not excepting to have pay another 600. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an accepted credit card for the security deposit. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. I advised this was not how it was said to me! Usually, you can cancel your booking up to 48 or 24 hours before the pick-up. Dear Manolo,Thank you for sharing your opinion with the community!We're thrilled to hear that Marek could resolve your query. I highly recommend Wisecars !Thank you. Car rental terms are based on the offers and differ from one another - please make sure you've read the terms and conditions. All this experience and expertise is aimed to ensure you get the best experience. Sent elderly disabled wife from TX to Ontario, CA on a personal trip only for her to get to Fox rental counter and be denied a car due to not having a 'major credit card'. In that case, the special cancellation terms are presented during booking. Hier wre Platz fr Eure Musikgruppe; Mnchner Schmankerl Musi; top 10,000 bitcoin addresses. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. For May 8th. We will send you your rental voucher 48 hours before your pick-up time. Check out what 12,961 people have written so far, and share your own experience. Please read the following to know what is included/excluded in our coverage offers. DeductibleProtection covers theft, vandalism, and damage to the vehicle, including: Wisecars DeductibleProtection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. Wisecars Wisecars Reviews 12,905 Excellent 4.5 VERIFIED COMPANY www.wisecars.com Visit this website Write a review 4.5 1-star Filter Sort: Most relevant Valerie Wagoner 1 review ES 7 Mar 2023 Super friendly and effective customer service! They charge you roughly 10% down an only if you cancel it 48 hours ahead of time do you get your money back. 00 for a booking that I cancelled a month in advance is just a shady policy!!! Once your friends have opened the link with your referral code and logged in to their MyWisecars self-service account, they will receive 15 USD rental credit if they do not have any previous bookings with Wisecars. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. Dear Kushal,Thank you for reaching out to us. We will pass along the kind words to Dominik.Have a nice day!Kind regards,Rachel from Wisecars. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. Your browser settings can be set to inform you before receiving a Cookie. Please check if the confirmation email is not in the "SPAM", "Junk Mail" or "Unwanted Mail" folders of your email account. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. When you book this company through a third party website (think expedia, rentalcars.com) it shows up as free cancellation. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. Our 2022 Transparency . If there are any outstanding charges or you accept any of the supplier's extras, they will charge you in local currency. Both policies will be either: The type of cover that your rental car will have will depend on the car rental company and your pick-up location. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. Some of this include complete insurance and others do not include it at all. Please read the following to know what is included/excluded in our coverage offers. You can also find your pick-up time on the confirmation email we sent you or on your MyWisecars account. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. In such a case, unless the rental has been canceled in advance, the customer will not be entitled to a refund. 90 talking about this. After booking my car I needed something changed and Maryna responded < 24 hours and took care of everything. The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in a California state or federal court of competent jurisdiction. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. One of our helpful agents will be in contact with you to address the request. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. If you return your car later than agreed, the car rental company will likely charge you a late return penalty fee. Business Details Location of This Business. Worst customer service. Amendments can only be made up to 48 hours before the pick-up time. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus non-refundable Cancellation Protection and/or Protection Package. Cancellation Protection can be purchased only at the time of booking and is not refundable. You can contact our 24/7 customer service through support@wisecars.com or calling our number (646) 813-0129. DeductibleProtection covers up to {{currency}} 1000 of your deductible. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We already provided a response to your feedback on February, we're sorry to hear you're still not satisfied with the response.After checking your reservation, I can see that you chose the ''basic'' package, which does not include insurance. If have any questions about fuel policies or if you want advice on which fuel policies are available by which suppliers, do not hesitate to contact our customer support team. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. A fair fuel policy means that you will have to return the car with the same amount of fuel that you picked it up with. It was already late in the day so I called Wisecars. dave portnoy brooklyn square pizza. As with any amendments, just scroll down to the bottom of this page and create a support ticket. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. Andra You helped me very well.This is an honest society friendly and helpful! An additional fee may apply and this will be paid at the rental counter (unless specified otherwise on the Wisecars voucher). Dear Shelly,Thank you for taking the time to share your Wisecars experience with the community.We really appreciate your business and hope you book once again with us in the future!Have a nice day.Kind regards,Rachel from Wisecars. We will send you your rental voucher 48 hours before your pick-up time. Only when all documents are present and severe negligence can be excluded, a refund will be processed. Wisecars is an online vehicle rental broker. Many thanks, Josep. I wanted our car rental voucher before we left for Europe. Keep copies of all relevant documentation you are asked to complete. They said it says credit card and since the wife did not follow those instructions they consider it a no show and therefore NO REFUND.This is classic Rip-Off 101 and I hope the feds or BBB brings legal action to help vulnerable consumers or shut this company down. We're sorry to hear you were charged extra at the pick-up. Wisecars ranks 14th among Car Rental sites. Hello!Thank you for your amazing feedback!We're more than happy to hear you will book again with us in the future, we really appreciate your business.Have a nice day!Kind regards,Rachel from Wisecars. For an upcoming trip a month in advance. I would recommend booking a car from Wisecars. Total lies and fabrication. To claim one of our Excess Protection products, you will need: Only when all the above mentioned documents are presented and severe negligence is excluded, a refund will be processed. Wisecars is an independent travel broker who does not represent any particular car rental company. | Read 10,941-10,953 Reviews out of 10,953 The Fox attendant says "No worries, this happens all the time. I was then advised of charges If there was damaged to the car or an accident etc to which I agreed and signed for. If you haven't started your trip yet, you can change your drop-off time by amending your booking. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. Fast response to my request.Needed the vouchers so sent email. If your flight is delayed or cancelled, please call our customer support team or the car rental company as soon as possible. The website's interface is user-friendly, making it easy for users to search for the perfect rental car based on their preferences and budget. Took out Excess Protection cover and had to make claim. If you choose to pay for the service using a credit card, your credit card details are not stored by us. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. From start to finish, everything was seamless and stress-free. In all these cases, you will receive no refund of the money you have paid. Each car rental company has its own age requirements, but most will rent to people between the ages of 25 and 70. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. See the full list of exclusions under section Deductible Protection Products will not cover. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. Wisecars, just like any other car rental broker or supplier, cannot guarantee the specific make or model of the car that you will receive at the rental counter. Do you agree with Wisecars's TrustScore? All rights reserved. We will send you over to United rentals and put a note in the system for you to get a refund. We're sorry to hear that the booking process did not meet your expectations.We offer free 48h cancellations for all of our bookings. Emilio in the car pick-up area was especially helpful - thanks Emilio. Great attention from Eduardo, he managed perfectly to solve a problem with a car rental, moving the reservation to a trustable provider. Wisecars is an online car rental broker offering: - Car rental deal comparison - Customer support - Car rental coverages for Wisecars bookings. If you don't have your own protection, the supplier may offer you to purchase local mandatory insurance. 2023-04-25. stefani schaefer friends. The permit you may need depends on which country youre visitingand how long youre staying. We also ensure all reviews are published without moderation. Eduardo was courteous, professional, and assistive. Je m'excuse sincrement pour la gne occasionne. You have a guaranteed booking with us and with one of our trusted premium suppliers. Expect no protection in case anything goes wrong with your booking. I booked online but called to ask some questions before booking. Were sorry for the inconvenience and well do everything we can to fix the issue.We try to make the rental conditions as clear as possible during the booking process so we can avoid misunderstandings at the pick-up. Lynn Baker= 1 review US 1 Apr 2023 Invited so far a quick and easy experience so far a quick and easy experience. Could not have been more helpful! Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. When picking up the car, Dollar informed me that Wisecars had not included taxes in their quote (despite me presenting the voucher saying that I had paid in full). Some Car Rental Companies in some rental countries may also require an International Driving Permit. Avec la formule de protection de Wisecars : vous pouvez annuler votre rservation top junior tennis players australia 1 (732) 688 - 7670; dundalk democrat court cases; performancemanager4 successfactors login sobeys Wisecars will not refund any vehicle repairs, unless the customer has bought excess protection and is eligible for a refund based on the related terms. I booked a car through their website for an airport pick-up. Please note, all Deductible Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the deductiblefees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. Thank you guys for that excellence!! We offer a price comparison of major and independent car rental suppliers around the world! Worst car hire company i have used in over 40 years of travelling around the world. If you have any questions, please feel free to contact us. Wisecars does not accept responsibility and shall not be held liable for any loss, damage or changes to your plans caused by flight delays or cancellations. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. I spoke with someone when I called that within 5 minutes he resolved the problemI also reached out by email and was also responded to in a very timely mannerThank you for being so available. When I do receive a response (usually only when you call; emails dont seem to get a response), its always that it will take just a little longer than the previous rep had promised. If you made a booking more than 24 hours ago and have still not received a confirmation email, it is most likely that the email was blocked by the Anti-Spam service of your email account. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, nor costs for the loss of car keys. You can also find this information on the confirmation voucher. We do not delete personal data on the request of a third party. When you rent a car, you will usually need deductiblecoverage. You will be given the car with a full tank of fuel and asked to return it with a full tank of fuel. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Booking was very easy and detailed, will add a supplemental review after rental is complete. However, you will not be entitled to a refund if: Please check if you provided the correct email address. It stated, nothing more to pay. Rachel from Wisecars. Was told it was cancled and credit card will show refund in about 5 days. Wisecars is a car rental broker staffed by people who have worked in the online car rental industry for over 20 years. We are committed to the spread of knowledge and positive vibrations on the public airwaves Please note, in most cases, Car Rental Companies will reserve a security deposit even if you purchase one of our DeductibleProtection products. Dominic was very helpful and was able to find us a car at a reasonable rate for the destination of our choice. At Wisecars, we aim to work only with partners who offer a fair fuel policy, so that you will get no unpleasant surprises with hidden extras. Wisecars does not own or operate any Car Rental Companies. Highle recomended!! charges that are not related to damage repairs, such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken. If you want to change your drop-off time after you have already picked up the car, you will need to contact the car rental company directly. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorisation and payment. You will see the full list of inclusions available for your rental on Wisecars website when booking the car and you can also find it on your rental documentation. 2023 Trustpilot, Inc. All rights reserved. The main issue with that is that the price of the fuel they provide at the counter is hugely inflated and you will pay more for fuel at the counter than you would at the pumps. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. When you come to pick up your rental car, please make sure to take with you: Please note that only a full licence held for a minimum of 1 year with no endorsements will be accepted. I called Avis, and once I got through to a person, I was able to confirm that my WiseCars reservation made it through to them. We decided to cancel it on Monday April 17, 2023, 3 weeks before pick up time, and I got charged $30.00!!! $30. Hello!Thank you for sharing your customer service experience with us. Formule de protection de Wisecars (rserve aux rsidents des Etats-Unis louant une voiture aux Etats-Unis) La formule de protection de Wisecars garantit votre protection en cas de problme. If you require additional drivers, please include them in your booking request. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. There might be differences based on offers. Killer feature: They will notify you when your personal info is leaked online. We strive to make the rental conditions as clear as possible and are willing to help the client with any issue they may face during the rental.We have contacted the car rental company to investigate this case and they sent us the rental agreement, in which it is stated that various additional services were accepted and signed by you at the pick-up.Please note that adding insurance is not mandatory; you can present proof of your own coverage at the pick-up as stated on the Supplier Terms and Conditions you accepted during the booking process.

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